Here at Wholesome Cleaning, We appreciate your trust in our cleaning services and are committed to ensuring a safe and healthy environment for our clients. However, we regret to inform you that there are certain items or situations that we are unable to address due to health hazards or safety concerns. Our primary focus is the well-being of both our clients and our cleaning staff. In the interest of safety, we are unable to clean or address items that pose potential health risks or safety hazards. This may include, but is not limited to, the following:

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Mold Infestations: Extensive or hazardous mold growth that requires specialized remediation.

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Structural Hazards: Areas with structural damage or compromised integrity that may pose risks during the cleaning process.

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Chemical or Biological Waste: We aren’t equipped or insured to clean any chemical or biological waste. Biological waste includes animal-related messes. If that service is needed, we’ll refer someone who specializes in this type of mess.

 

Heavy Objects: Our staff isn’t able to lift more than 30lbs. If the home needs cleaning behind appliances or furniture, please make accommodations to get these moved ahead of time for everyone’s safety.

 

Ladders: Getting on a ladder increases the chances of getting hurt by over 300%. Staying on the floor means no climbing ladders, including short step stools. We’ll use extending poles to clean hard-to-reach places.

 

Outdoors: Working outside without proper precautions can lead to dehydration and other effects. Please, keep our cleaning staff safely indoors, including areas like garages and patios.

 

Pets: We love pets, but please ensure all animals are out of harm’s way or locked up if necessary.

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Bed bugs & other insects: Issues related to insects, especially bed bugs, will require the home to have a professional bed bug removal service and a carpet steam cleaning before we can help. Once completed, we’ll be able to start cleaning services. If we discover there is an insect problem or bed bugs. We’ll have to stop the cleaning and refer an insect removal service.

 

Cleaning inside dishwashers & washing machines: Dishwashers can build up odor and may need a light cleaning from time to time. Unfortunately, this isn’t a service Tidy Casa offers. Cleaning a washing machine or dishwasher is incredibly time-consuming, which makes the process non-economical for both parties. If a washing machine needs cleaning, add one cup of white vinegar and run a cycle on hot. Once complete, run one more time to remove any leftover vinegar. Then, wipe away any leftover particles.

 

Construction cleanings: Construction cleanings require special preparations and a unique ability to quote construction messes. We are not a construction cleaning company and can’t help with these jobs. If there were recently a remodel or a newly built home that needs cleaning, we’d need to refer another service. If there was a deep cleaning booked, thinking, “it’s just a little dust,” and we weren’t made aware the property recently had construction. We’ll have to leave and refer another service.

 

Detailed carpet & floor cleaning: Detailed carpet and floor cleaning beyond sweeping, mopping, and vacuuming isn’t something Tidy Casa does. If steam cleaning, floor waxing, buffing, or polishing is required, we have specialists we can refer.

 

Garages & patios: We need to keep our teams indoors with Arizona heat. It’s too dangerous for us to clean outdoors without special considerations. On top of that, we don’t carry the necessary pressure washers to clean patios and garages correctly. Because of this, we can’t clean garages or patios. If this is needed, we’re always happy to refer one of our friends who can help.

 

High-up places: Safety is essential to us. Because of this, we require our teams always to keep both feet on the ground, which means no climbing on ladders, including small step stools. We’ll use extending poles to clean hard-to-reach places, but they won’t be able to reach everything. If the cleaning requires cleaning windows, walls, high-up cobwebs, or high ceiling fans, we’ll need to refer another service. Give us a call with any questions about what we can reach and thanks for keeping our cleaners safe!

 

Light bulbs & lighting fixtures: We won’t wipe down or wet wipe light bulbs. These are too fragile and tend to break.

 

Odor removal & remediation: Removing strong odors from animal waste, smoke, mold, or anything else that may require remediation isn’t something Wholesome Cleaning can do. We have trusted experts we can refer for this, however.

 

Outdoor or hard-to-reach windows: Outside windows require ladders and special equipment to clean properly. Our teams clean inside windows, within reach ONLY. For windows taller than 8 feet, we may be unable to clean them even if it’s an inside window.

 

Pet Hair on upholstery, furniture, & everywhere else: We love pets, but their hair offers unique challenges. Pet hair removal from areas like upholstery, drapes, or furniture requires special training, equipment, and additional time. While we don’t have extra fees for general pet hair clean-up, we’ll do our best to get up what we can. That said, it’s not uncommon, especially with cat hair, to resettle after sweeping or vacuuming. Let us know if there’s a need for pet hair removal or any other pet hair removal services. We’re always happy to refer a specialist we know and love.

 

Removing paint & other construction messes: We are not insured or trained to help remove dried paint, plaster, or other forms of construction mess from windows, floors, countertops, or other surfaces. Even if it can be “take it off with a finger,” doing so may cause possible surface damage. Because of this, we’ll have to refer jobs of this nature to post-construction cleaning specialists better equipped to help in these specific situations.

 

Unloading the dishwasher: We’re always happy to clean dishes and load the dishwasher. However, we’re not able to unpack and put away dishes. We don’t put dishes away because while doing so, we’re likelier to break dishes (never fun). More importantly, we never 100% know where they go. Not putting dishes away helps us avoid the missing prized coffee cup that shows up in the wrong cupboard two weeks later.

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Hoarding Situations: Properties with excessive clutter and hoarding, as it may obstruct safe cleaning practices and pose safety risks.

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Trash Removal: While we don't mind throwing a few trash bags in the garbage can, we do not haul off loads of trash or any other items. We are not a trash removal service but can recommend a good company if you need one.

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It's crucial to address these situations with the utmost care and, in many cases, seek the expertise of specialized professionals before attempting a cleaning service. We always prioritize safety for both clients and cleaning staff.

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Please, help keep our teams safe and be respectful of these rules. Let us know if your cleaning requires any of the above so we can work with you on a solution.